How can I make sure my design will look good on my sign before checking out?
How can I make sure my design will look good on my sign before checking out?
After you've completed your design with our online design tool (or by uploading your own design), but before you complete your order, we'll present you with a final version of your custom print for review.
You will have to tick that you think it looks good (or go back and keep working on it) prior to it being added to your cart.
This ensures the print meets your expectations. Please inspect this version thoroughly. Once approved and checked out, the order is considered final.
Note: For custom sized products, we are not able to provide a design template for your uniquely sized product. Because of this, we ask that you closely review the artwork specifications prior to uploading. To find the artwork specifications for your product, please go to our Design Resources & Downloads page and follow the design specs accordingly.
I changed my mind about the print. Can I return it?
I changed my mind about the print. Can I return it?
Due to the custom nature of our prints, we cannot accept returns or provide refunds for change of mind (on design) once the final version is approved and the order is checked out.
What if there's an issue with the quality of my print?
What if there's an issue with the quality of my print?
In the unlikely event that you notice a discrepancy between the approved version and the final product or find a manufacturing defect, contact our customer service team within 7 days of receipt on the product. We'll assess the issue and if there was an error on our part, we'll provide an appropriate resolution.
How do I report a quality issue?
How do I report a quality issue?
Reach out to our customer service team within 7 days of receiving your order. Provide a clear description of the problem and include photographs showcasing the defect or discrepancy. Either shoot us a message on our contact page, or email us (customerservice@hollerprint.com.au)
What are the possible resolutions for confirmed quality issues?
What are the possible resolutions for confirmed quality issues?
If a defect or discrepancy is confirmed, we may offer:
- A reprint of the affected product at no extra cost.
- A total refund for the affected product.
Will I need to pay for shipping if I have to return a print due to a quality issue?
Will I need to pay for shipping if I have to return a print due to a quality issue?
No, if a return is accepted because of a quality issue, Holler Print will cover the cost of return shipping. Our customer service team will provide further instructions on the return process.
Can I exchange my print for a different one?
Can I exchange my print for a different one?
Given our products' custom nature, we don't offer traditional exchanges. If you're unsatisfied with the quality, please refer to our procedures in the Quality Issues section.
How can I contact Holler Print for returns and exchanges queries?
How can I contact Holler Print for returns and exchanges queries?
For any related queries, you can email us at customerservice@hollerprint.com or shoot us a message on our contact page.