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Use our easy online design tool and free templates to create your masterpiece!💻🎨🖌️ See how it works!

  • Next business day production

    On 98% of our products

  • Superior quality products

    At unbeatable prices

  • Free design templates

    For our products

  • Live customer support

    Talk to a real person

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Print Partner FAQ

Understanding our Print Partner white label fulfilment service

Frequently Asked Questions

Why choose Holler Print as your white label large format signage supplier?

Businesses choose us because of our high-quality materials and impeccable finishing, industry-leading affordability, comprehensive product range, swift, next-business-day production capability, and an intuitive design platform and templates that simplifies the design process..

Partnering with us ensures a 10% discount off retail prices. This means you can offer a wide range of large format print products to your clients without incurring any capital expenditure or hiring additional staff. Essentially, you can expand your product offering effortlessly.

Are there any setup fees or ongoing charges associated with a Print Partner account?

Setting and maintaining up a Print Partner account with us is absolutely free.

There are no hidden or ongoing charges. You pay solely for the products you order, and remember, all your purchases come with a 10% discount!

Do you offer white label shipping? Will my customers ever see the Holler Print branding?

Absolutely, white label shipping comes standard with Print Partner orders to ensure our involvement in the print process remains invisible to your clients.

If you prefer, we can also ship products directly to your store, allowing you to personally hand them over to your customers.

Please note that we send tracking updates and order emails to the given email address regardless of white label packaging requests - so if you don't want your customer to see this, make sure you enter your own email and phone number!

How can you sell such high quality products at such a low price?

As one of Australia's leading signage manufacturers, we benefit from bulk purchasing discounts and leverage advanced technology with a skilled team for optimal efficiency.

These combined factors allow us to offer you high-quality products at remarkably competitive prices.

What is the average turnaround time?

We pride ourselves on efficiency. 98% of our products are produced and ready to ship the next business day after purchase.

In the unlikely even that it's going to take longer than this, we'll let you know (so you can let your clients know)

Will Holler Print ever contact my client?

No, Holler Print will never contact your client.

We respect your relationship with your customers and we prioritise confidentiality.

Having said this, if you are shipping directly to your client utilising our white label shipping service, ensure you enter your contact details (phone number / email) so that we send the tracking information to you and not your client!

What are the available payment terms for Print Partner accounts?

While we're working on a 30-day invoice payment system, currently, we accept all major credit and debit cards for transactions.

Can I get samples of products or a sample pack before making bulk orders?

Certainly! Once you register with us and provide your details, we’ll dispatch a non-branded sample pack and brochure.

This will aid you in your sales process, letting you showcase the diverse signage options to your customers.

What about design templates?

Yep, we'll provide you with those too. As well as artwork specifications and care sheets. All white labelled.

How do you ensure the quality and consistency of prints for repeat orders?

To guarantee the utmost quality and consistency for all orders, we rely on our team of seasoned large format print experts, utilize cutting-edge technologies, and employ the best printing techniques.

Additionally, we always select the highest grade of substrate, ensuring no compromises are made on the material quality.

Is there a dedicated account manager or support line for Print Partner inquiries?

Our live chat ensures instant responses, and you can always reach out to our customer service team via email at customerservice@hollerprint.com.au.

What is the process for submitting and approving design files?

The process mirrors our retail customers. Choose a product, its variant, and the desired quantity, then upload your design files (we provide downloadable templates) or use our online design tool (which offers free templates).

Then they are ready to print!

Can I set up custom products on your platform?

Custom products are available - pick your size, material and finish and add your artwork and bam! It's all sorted.

Please note that at the moment, we do not have automatic preflight checks available for custom products, which means that you will have to ensure that the print-ready artwork meets the requirements outlined in our artwork specifications for that product.

We also have a $70 minimum for our custom-sized sign range.

How do you handle order issues, discrepancies, or returns?

We offer a 100% satisfaction guarantee on product quality.

Having said this, if there is a change of mind regarding design or format, we are only able to stop the order before it is printed, and cannot offer a refund unless it has not yet been printed.

How do you keep Print Partners informed about order status, from submission to shipment?

Our system sends automatic email updates at every stage of the order process, ensuring you're always in the loop.

These will go to the email / phone number associated with the order, so please ensure you enter your email / phone number and not your clients!

Are there any minimum order requirements for Print Partner accounts?

Print Partner accounts adhere to the same minimum order requirements as our retail customers.

This is due to the fixed costs associated with processing and producing each order.

What are your shipping options, and do you offer expedited or international shipping?

We provide both standard and express shipping options. Unfortunately at the moment we only ship within Australia, but watch this space! Whether you want it fast or prefer a regular pace, we've got you covered.

What if I need help or have some extra questions?

If you need assistance or have any additional questions, you can reach out to us through live chat or via email at customerservice@hollerprint.com.au. We're here to help!